The function of the Student Business Services (SBS) and Cashiers Department is to assist students in understanding their student account, loans, and to receive payments. Specifically, SBS provides answers to billing questions, payment options, loan debt entrance & exit counseling, and direct deposit authorization for refunds (available on R'Web).
Access your Dynamic Bill to view your current account activity online. Go to Student Accounts tab and click the "Student Account Online" link in R'Web
The Dynamic Bill includes current account activity charges updated to your student account. Your Historical Statement of Account is a snapshot of your Dynamic Bill from a specific point in time. The historical statement charges includes all fees and applicable tuition, campus housing, other campus charges, credits for payments, waivers, and refunds or direct deposit transfers. Students receiving financial aid must be enrolled before financial aid funds can be electronically disbursed to offset charges on the statement. Payment for the amount due from the student plus any waiver or deferment must equal the amount due on the student account.
Balance due amounts not paid by payment deadlines may result in late fees:
|LATE FEE/PENALTY TYPE||AMOUNT||DEPARTMENT CONTACT||DESCRIPTION|
|Late Payment (Tuition/Fee)||$100.00||Registrar||Penalty for not paying tuition and fees by deadline. Additional penalties may apply. See https://registrar.ucr.edu/tuition-fees/late-fees for details.|
SBS late fee
SBS late fee will not be assessed in March, April, May, June or July.
|$25.00||Student Business Services||Late fee on unpaid non-tuition/housing charges. (i.e. Parking fees, ID Cards, Library charges etc.|
Deferred Payment Plan (DPP) late fee
Deferred Payment Plan (DPP) late fee will not be assessed in March, April, May, June or July.
|$100/$12.50||Student Business Services||DPP late fee assessed for late/missed 1st installment is $100 and thereafter $12.50 per month until paid in full.|
Housing Charge late fee
Housing late fee charges will not be assessed in March, April, May, June or July.
|$30.00||Housing||Penalty for not paying housing charges by the deadline will receive late fee as specified in the Housing Lease Agreement https://housing.ucr.edu/help-desk/pay-bill.html|
Accepted Payment Types
- Online R'Web using ACH/eCheck (US Savings or Checking account), Visa, MasterCard, Discover, American Express and Western Union (International Funds Transfer).
- Please be advised that there is a non-refundable service fee for credit/debit cards.
- Online payments may be paid on Student Online Account by students or their Authorized users.
- Mailing Address (personal check, bank check or money order):
UCR Main Cashiers Office
900 University Avenue
Student Services Bldg, Rm 1111
Riverside, CA 92521
- In-Person payments (cash, personal check, bank check or money order) at the Main Cashiers Office window by 3:00PM (in person) or 4:00PM in the drop box (check/money order only). **Due to COVID-19, In-persons payments processed via the cashier window are currently not available. You may drop off payments using the Cashier's Drop Box located on the east side of the Student Serices building or see above for other payment options**
- Payments will NOT be accepted for more than the balance due on the account and may be rejected or returned to payer.
- Checks and money orders should be made payable to "Regents UC". Note your campus ID on all checks and money orders. Check or money orders must be payable in US Dollars and drawn on funds from a US bank. Postmarks are not considered.
- The University cannot accept responsibility for cash payments sent through the mail.
- ACH/eChecks or paper checks returned due to insufficient funds or other reasons will be subject a $20 returned check fee..
- International Students have the option to use Western Union (International Funds Transfer) as alternative method for paying student bills. Western Union transfers may take 2-5 business days to update to your student account after your local bank initiates payment.
Wire transfer through Western Union-International Payment through CashNet for studentsWestern Union-International Payments is to provide international student with an alternative to paying their tuition and fees by wire transfer. Western Business Solutions offer a comparative rate for exchange for processing payments in many international currencies.
- The exchange rate will be held for 72 hours.
- Know exactly how much you are paying in your home currency.
- UC Riverside will receive your fees usually in 2-5 working days.
- No additional charges for using this service are levied by UC Riverside or Western Union Business Solutions.
- Pay all your fees that have been charged on you Student bill.
If you have any questions regarding the bank-to-bank payment transfer with Western Union, you are welcome to contact them directly. Their dedicated Customer Service team will assist you with any of your questions. In addition, someone from their team can also help you through the payment process so you are clear on how it’s done and provide you with all the necessary details to make the process as easy and simple as possible.
The Deferred Payment Plan (DPP) is designed to give students an opportunity to pay fees and tuition over an extended period of time and is only available for Fall, Winter and Spring quarters. There is no interest charged because DPP is not a loan.
Students who are in good financial and academic standing may apply for this assistance. Students may elect to use DPP whether or not they qualify for financial aid. Students who owe the University money or have a history of payment difficulty may be denied DPP.
DPP allows all fees and tuition, to the extent not covered by grants, scholarships, waivers or loans to be paid in three installments each quarter.
**Nonrefundable Processing Fee
A processing fee per quarter for the three-month plan is charged to offset the administrative costs of the plan. If you apply on or before the payment deadline, you will be charged with submission of application. DPP submissions received after the first payment deadline are considered late and will be charged a higher processing fee.
This processing fee is nonrefundable, even if students are denied the plan, later withdraw from the plan or do not attend UCR.
DPP is open through the final fee payment deadline date for the quarter as advertised on the Registrar’s academic calender.
TO ENROLL IN THE DEFERRED PAYMENT PLAN, go to "Student Accounts tab" and click the "Student Account Online" link in R'Web.
Financial Aid Disbursements
All financial aid and graduate/postdoctoral fellowship disbursements (credit balance refunds) are posted on the Student Account Online link in the Student account tab in R'Web.
Refunds will begin to be disbursed on the first day of the quarter, as published in the Academic Calendar. You will be notified of any refund transactions via your UCR e-mail account.
Parent Plus Refunds
Based on the chosen option of the parent loan application, credit balances resulting from a Parent Plus Loan are either sent to the student or the parent. Refunds to the parent will be sent to the address listed on the parent loan application.
Direct Deposit (DD)
- Direct Deposit are processed nightly. It takes 2-3 business days to post to student’s bank account after the deposit has been processed.
- Direct Deposit (eRefunds) account information must be updated in "Student Accounts" tab and click the "Student Account Online" link in R'Web.
- Students who choose not to sign up for direct deposit receive refunds by check sent through U.S. Mail to the current ‘local’ address listed on R'Web in the "Personal Information" tab.
- Refunds checks are generated once a week to your Local Address.
- If the refund check is not received within 10 business days from date listed on Statement of account in R'Web, please refer to the stop check request process.
- FSA Pay is pilot program offering an easy-to-use debit card to receive your financial aid refund. Most ideal for a student who does not have a bank account or seeking another option to receive their financial aid refund.
- Once you sign up, you will receive your account information. Your bank routing number and account information will be assigned to you virtually. Use the bank routing number and account information to sign up for direct deposit (eRefund in R’Web).
- Click on the link https://studentaid.gov/myfsapay for more details or contact FSApay card customer service at 1-866-387-5146.
- **You must use the bank routing number and account information to sign up for direct deposit in R’Web. DO NOT USE THE FSAPay DEBIT CARD ACCOUNT NUMBER**
- Credit card refunds will be credited back to the same credit card used for the original payment. Service fees will not be refunded for the portion overpaid.
ACH/echeck, personal check, money order
- Paper check, eCheck or money order refunds have a processing time of at least 14 days.
You may request that the refund check be stopped and a replacement check be issued once 10 business days have passed. The stop payment process may take up to 10 business days to complete
To request a stop be placed on the refund check, you must email Student Business Services at email@example.com with the following information:
- Your Full Name
- Amount of Refund Check
- Date of Refund Check
- Subject line in email should be: Request SBS to place a stop payment on check
- Include the following acknowledgement in your email: "I am requesting that a stop be placed on my refund check in order for a replacement check to be issued to me."
Student will be required to update the local address on file and sign up for Direct Deposit if applicable.
*NOTE: In the event you receive your refund check after requesting a stop payment, DO NOT cash the check. Call Student Business Services at 951-827-3204.
Direct Deposit is the electronic deposit of funds into an individual bank account. Direct Deposit allows for a secure, fast, and more convenient way to access funds. Direct Deposit may be used for checking and/or savings accounts at any bank or credit union in the United States.
Master Promissory Note/Entrance Counseling is a requirement for all first time student loan/scholarship borrowers at UCR. To determine if you need to complete Entrance Counseling/Master Promissory Note, please answer the following questions:
- Freshmen Students: Are you borrowing a student loan at UCR?
- Continuing Students: Is this the first time you are receiving a specific type of loan (e.g., Direct Stafford, Perkins, or University loan) at UCR?
- Transfer Students: Did you receive loans at other institutions, but is this the first time you are borrowing at UCR?
If you answered YES to any of these questions, you MUST complete Entrance Counseling/Master Promissory Note before your loan funds will be disbursed.
If you are taking out a Direct Stafford Loan, a Direct Grad PLUS Loan or a TEACH grant, please click here to complete your Entrance Counseling requirement.
All other loans/scholarships, please click here to complete your Entrance Counseling/Master Promissory Note requirement.
Please note: It may take a minimum of 72 hours for your account to be updated once you have completed your Entrance Counseling/Master Promissory Note requirement.
If you have questions regarding completion of your Entrance Counseling/Master Promissory Note requirement, or you are unable to authenticate, please contact us at the address below:
Student Business Services
Student Services Bldg, HOSS
(Highlander One Stop Shop)
Exit Counseling is a requirement for all student loan/scholarship borrowers who are leaving UCR or are dropping below half-time status.
Students who separated the University prior to May 2017, and have a loan with the exception of the Direct Stafford or Grad PLUS Loan, will need to contact our office directly prior to completing your exit requirement.& SBS staff will verify your hold status and create your exit counseling document for your completion. Send an email to the SBS office at firstname.lastname@example.org or call directly at (951) 827-3204. Please allow up to 48 hours for availability of exit counseling document.
If you received a Direct Stafford Loan, a Direct Grad PLUS Loan or a TEACH grant during your attendance at UCR, please click here to complete your Exit Counseling requirement.
All other loans/scholarships, please click here to complete your Exit Counseling requirement.
Please note: Holds may take a minimum of 72 hours to clear after completing exit requirement.
If you have questions regarding completion of your Exit Counseling requirement, please contact us at the address below:
Student Business Services
Student Services Bldg, HOSS
(Highlander One Stop Shop)
Phone: (951) 827-3204
Heartland ECSI is the campus loan servicer for all institutional loans from the University of California, Riverside. All loans such as a Perkins Federal Loan, institutional loans, and/or repayable scholarships. Heartland ECSI does NOT service Federal Direct Loans.
Heartland ECSI, requires student loan borrowers to register on their website and create a profile. To register and access your account information, take advantage of expanded payment options, and to sign up for electronic statements, follow the instructions below:
Step 1: You will go to https://heartland.ecsi.net.
Step 2: Click the red Register button and create a profile.
Step 3: Connect your account using your Heartland Key visible on your billing statement.
Tips to managing repayment:
- Keep a paper file just for your student loan materials AND keep a folder on your laptop just for your student loan information too. This provides easy reference for yourself.
- If you have a Federal Direct Loan, it will be serviced elsewhere and can be viewed by logging in to https://studentaid.gov/h/manage-loans . If you have a private student loan from a third party, please go to their website to manage those loans.
- Most loans have deferment or forbearance options. If you are having trouble making payments, it is better to reach out to your loan servicer than risk default.
The IRS Form 1098-T Tuition Statement forms are available by the 31st of each calendar year for previous tax year. The University of California has contracted with Tab Service Company to electronically produce your 1098-T form. Email notifications are sent to the preferred email address on your UCR student account. Forms will not be mailed.
- To obtain your 1098-T form please visit www.tsc1098T.com.
- Your Student ID is required
- UCR Site ID - 11560
For security reasons, you will then be prompted to change your password. Enter your old password (last four digits of your SSN) and then enter a new password. The new password must be 7 characters and contain at least one numeric character, one upper case letter and one special character. NOTE: If you have previously logged into the system and created a password, the last four (4) digits of your SSN are no longer valid. If you do not remember your password, click the “Forgot Password” option for assistance.
Once you login to the website, you can access and print your 1098-T form by selecting “View/Print My 1098-T” from the menu on the left side of the screen.
If you need assistance obtaining your 1098-T for tax years 2017 forward, please contact TAB Service Company at 888-220-2540.
For 1098-T forms prior to tax year 2017, please email Student Business Services at email@example.com with your full name, student ID and the applicable tax year.
International Students/No SSN
*If you are an international student without an SSN or have otherwise not provided your SSN to the University of California, Riverside, the temporary password will be 0000. Submitting this temporary password in the login screen will initiate a password reset process with your email on file.
What is a 1098-T?
Form 1098-T is a "Tuition Statement" that eligible educational institutions are required to provide to enrolled students who have reportable transactions. Information reported on Form 1098-T can assist taxpayers determine their eligibility for education tax credits. Receiving a 1098-T form does not mean you are necessarily eligible for an education tax credit. To determine your eligibility, contact your tax advisor or visit the IRS website at https://www.irs.gov/credits-deductions/individuals/education-credits-aotc-llc.
IRS Substantiation Reminder
Due to a change to institutional reporting requirements under federal law, beginning with tax year 2018, we will report in Box 1 the amount of qualified tuition and related expense you paid during the calendar year.
It is each student’s individual responsibility to maintain all records and documents supporting all educational credits and deductions taken on their personal tax returns. The Form 1098-T provided by UCR does not serve as full documentation for any educational credit or deduction claimed. Amounts reported on the Form 1098-T must be substantiated by proper payment and scholarship award documentation and evidence (i.e. canceled checks, credit card receipts, scholarship award letters, bank statements, etc.). Upon review of such documentation, students may find additional eligible educational expenses not reported on the Form 1098-T (i.e. textbooks, on-campus housing payments, etc.). Please refer to IRS Publication 970, Tax Benefits for Higher Education for further guidance.
Reasons I may not receive a 1098-T
Not all students will receive form 1098-T. There are certain exceptions that allow schools not to issue a 1098-T. Below are possible reasons you did not receive a 1098-T.
- Courses for which no academic credit is offered, even if the student is otherwise enrolled in a degree program. (Continuing education courses are a common example of noncredit classes.)
- Nonresident alien students. A nonresident alien is a foreign national or non-U.S. citizen who has not passed the green card test or the substantial presence test. (Note: An institution must furnish a 1098-T to Nonresident alien students who specifically request the form.)
- Students whose qualified tuition and related expenses are entirely waived or paid entirely with scholarships.
I believe that I am eligible for a 1098-T. How do I get a copy?
Go to www.tsc1098T.com to either print/view your 1098-T or have a copy emailed to you.
What information is reported on the 1098-T?
- Box 1 – (Tax year 2018) indicates any payment made by the student and received by the educational institution for qualified tuition and related expenses.
- Box 2 - (prior to Tax year 2018) indicates any qualified tuition or related expenses billed to the student by the educational institution.
- Box 3 - if checked, this indicates that the reporting method has changed from the prior year.
- Box 4 - indicates any reductions to eligible expenses reported for any prior year.
- Box 5 - indicates the amount of scholarships and grants processed for the calendar year. Scholarships and grants generally include all payments received from third parties (excluding loans and family members).
- Box 6 - indicates any reduction amount to scholarships or grants reported for any prior year.
- Box 7 - for 2018, 1098-Ts and subsequent years this indicates payments received for qualified tuition and related expenses reported in the current year of the 1098-T relate to an academic period that begins in January through March of the subsequent year. (For example, payments received in calendar year 2018 for classes attended in January to March of 2019)
- Box 8 - if checked, this indicates the student was at least half-time or greater for at least one academic period during the tax year.
- Box 9 - if checked, this indicates the student was a graduate student for at least one academic period of the tax year.
- Box 10 - indicates the amount of any insurance contract reimbursement or refund.
Why does my 1098-T not have an amount in box 1 and box 2?
For years 2017 and prior, your educational institution may either report payments made by the student for qualified tuition and related expenses in Box 1 or they may report the amount billed to the student for qualified tuition and related expenses in Box 2. The school cannot report amounts in both box 1 and box 2. Starting with the 2018 1098-Ts, all schools will only report amounts paid for qualified tuition in Box 1.
I believe information on my 1098-T is incorrect. How do I have it corrected?
Each school has a different process for reviewing and correcting 1098-Ts. Check your school’s website for any specific information about 1098-Ts.
What are the education credits?
The American Opportunity Credit (AOTC) and Lifetime Learning Credit (LLC) are the two education credits currently available to tax payers who meet certain income limits and other eligibility criteria.
The AOTC is available for degree seeking students who have not completed their first four years of higher education. The student must have an enrollment status of at least half time or greater in at least one academic period during the tax year. On form 1098-T, schools will check box 8 to indicate a student was determined to be at least half time during the tax year. A portion of the AOTC is refundable.
For the latest information about the AOTC including eligibility and income limits, please visit the IRS website listed below.
The Lifetime Learning Credit (LLC) is available to all students enrolled at an eligible educational institution. The credit is open to undergraduate, graduate, and students enrolled in professional degree courses. There is no limit to how many years this credit can be claimed and you are not required to be enrolled as half time or greater. The LLC can help offset any tax money that you may owe, but you will not receive any money back as part of a refund. (This credit will not apply if the taxpayer is already receiving a refund, however if a taxpayer owes money it can help reduce the amount a taxpayer may owe.)
For the latest information about the LLC including eligibility and income limits, please visit the IRS website listed below.
What expenses are considered qualified for the education credits?
For the American Opportunity Credit, qualified education expenses are tuition and certain related expenses required for enrollment or attendance at an eligible educational institution. See IRS Publication 970 for examples and more information about qualified expenses.
Expenses that do not qualify include:
- Housing (e.g., room, board, etc.)
- Health Insurance
- Advance to Candidacy Fee
- Highlander Orientation Fee
- Single Document Fee
For the Lifetime Learning Credit, qualified expenses include fees for a course that was part of a post-secondary degree program or to improve job skills. Fees related to books, supplies, equipment, and student activity fees are only qualified if they must be paid to the institution for enrollment.
For more information on qualified and non-qualified fees see IRS Publication 970. https://www.irs.gov/pub/irs-pdf/p970.pdf
How do I claim an education credit?
For tax year 2017 and prior you do not need a 1098-T form to claim an education tax credit. Beginning with the 2018 1098-T, the law requires a taxpayer to have received a 1098-T form to be eligible for the education tax credits. To claim an education tax credit, the eligible taxpayer will need to use IRS form 8863 and submit it along with form 1040.
Instructions for IRS form 8863: https://www.irs.gov/pub/irs-pdf/i8863.pdf
Form 8863: https://www.irs.gov/pub/irs-pdf/f8863.pdf
How do I find UCR documentation to assist me in claiming an education credit?
You should use the information on the Form 1098-T in conjunction with your own payment records to complete your individual tax return.
- For payments and charges by term, login to R’Web, Student Account, Account Summary by Term.
- For billing statements, login to R’Web, Student Account, Student Account Online, Your Bills.
If you have questions about how to compute an education tax credit, consult your tax professional or refer to IRS Publication 970.
Important Changes to Your 1098-T form starting tax year 2018:
In tax year 2017, the University of California, Riverside (UCR) reported Qualified Tuition and Related Expenses (QTREs) in Box 2. Box 2 reporting represented the QTREs that was billed to your student account for the calendar (tax) year. Due to an IRS change to institutional reporting requirements under federal law, beginning with tax year 2018, we must report using the Box 1 method which reports the amount of QTRE you paid during the year.
2017 Tax Year
2018 Tax Year and Beyond
Amounts billed for tuition and mandatory fees (Box 2) from January 1st through December 31st of calendar year.
Amounts paid for qualified tuition and mandatory fees posted to the student account (Box 1) from January 1st through December 31st of calendar year.
Scholarships and grants received (Box 5) from January 1st through December 31st of calendar year.
Scholarships and grants received (Box 5) from January 1st through December 31st of calendar year.
Room, board, and miscellaneous charges
Room, board, and miscellaneous charges
What do these changes mean for me?
Returning students, who have received a 1098-T Form in prior years, might potentially receive a 2018 form that may not contain information for a previous quarter that may have already been accounted for in tax year 2017 in Box 2 (amounts billed).
First year students should not be impacted by these IRS changes.
UCR cannot provide tax advice and you should consult a tax professional regarding how these changes may impact your 2018 tax filing.
What if I have additional questions about the 1098-T form and the education credits?
See IRS Publication 970 as a reference guide for information regarding rules and definitions related to the education credits.
Deferment of Fee request is required for all students who have third-party entities paying for tuition/fees, housing, and/or parking permits on behalf of the student. The form is an agreement between the university and the student accompanied by a payment authorization from the vendor.