Student Services

The function of the Student Business Services (SBS) and Cashiers Department is to assist students in understanding their student account, loans, and to receive payments. Specifically, SBS provides answers to billing questions, payment options, loan debt entrance & exit counseling, and direct deposit authorization for refunds (available on R'Web).

Billing Account

Access your Dynamic Bill to view your current account activity online. Go to Student Accounts tab and click the "Student Account Online" link in R'Web

The Dynamic Bill includes current account activity charges updated to your student account.  Your Historical Statement of Account is a snapshot of your Dynamic Bill from a specific point in time.  The historical statement charges includes all fees and applicable tuition, campus housing, other campus charges, credits for payments, waivers, and refunds or direct deposit transfers. Students receiving financial aid must be enrolled before financial aid funds can be electronically disbursed to offset charges on the statement. Payment for the amount due from the student plus any waiver or deferment must equal the amount due on the student account.

Late Fees

Balance due amounts not paid by payment deadlines may result in late fees:

LATE FEE/PENALTY TYPE AMOUNT DEPARTMENT CONTACT DESCRIPTION
Late Payment (Tuition/Fee) $100.00 Registrar Penalty for not paying tuition and fees by deadline. Additional penalties may apply. See https://registrar.ucr.edu/tuition-fees/late-fees for details.

SBS late fee

* SBS late fee will be assessed for Fall 2020. 

$25.00 Student Business Services Late fee on unpaid non-tuition/housing charges. (i.e. Parking fees, ID Cards, Library charges etc.

Deferred Payment Plan (DPP) late fee

* Deferred Payment Plan (DPP) late fee will be assessed for Fall 2020. 

$100/$12.50 Student Business Services DPP late fee assessed for late/missed 1st installment is $100 and thereafter $12.50 per month until paid in full.

Housing Charge late fee

* Housing late fee charges will be assessed for Fall 2020. 

$30.00 Housing Penalty for not paying housing charges by the deadline will receive late fee as specified in the Housing Lease Agreement https://housing.ucr.edu/help-desk/pay-bill.html

Accepted Payment Types


Payment Options


529/Education Accounts and 401k/Retirement Withdrawals


Western Union International Payment


Deferred Payment Plan


Scholarship Checks


Refunds


Refund Information


Refund Types


Refund From A Payment


Haven't Received Your Refund Check?/Stop Payment Request


What Is Direct Deposit?

 
 

Loans


Master Promissory Note/Entrance Counseling


Exit Counseling


Former Students


Heartland ECSI is the campus loan servicer for all institutional loans from the University of California, Riverside.  All loans such as a Perkins Federal Loan, institutional loans, and/or repayable scholarships.  Heartland ECSI does NOT service Federal Direct Loans. 

 

Heartland ECSI, requires student loan borrowers to register on their website and create a profile.  To register and access your account information, take advantage of expanded payment options, and to sign up for electronic statements, follow the instructions below:

Step 1:  You will go to https://heartland.ecsi.net.
Step 2:  Click the red Register button and create a profile.
Step 3:  Connect your account using your Heartland Key visible on your billing statement.

Tips to managing repayment:

  • Keep a paper file just for your student loan materials AND keep a folder on your laptop just for your student loan information too. This provides easy reference for yourself.
  • If you have a Federal Direct Loan, it will be serviced elsewhere and can be viewed by logging in to https://studentaid.gov/h/manage-loans . If you have a private student loan from a third party, please go to their website to manage those loans.
  • Most loans have deferment or forbearance options. If you are having trouble making payments, it is better to reach out to your loan servicer than risk default.

 

1098-T Information

The IRS Form 1098-T Tuition Statement forms are available by the 31st of each calendar year for previous tax year.  The University of California has contracted with Tab Service Company to electronically produce your 1098-T form.  Email notifications are sent to the preferred email address on your UCR student account.  Forms will not be mailed.


Retrieve 1098-T

  • To obtain your 1098-T form please visit www.tsc1098T.com.
  • Your Student ID is required
  • UCR Site ID - 11560

For security reasons, you will then be prompted to change your password. Enter your old password (last four digits of your SSN) and then enter a new password. The new password must be 7 characters and contain at least one numeric character, one upper case letter and one special character. NOTE:  If you have previously logged into the system and created a password, the last four (4) digits of your SSN are no longer valid.  If you do not remember your password, click the “Forgot Password” option for assistance.

Once you login to the website, you can access and print your 1098-T form by selecting “View/Print My 1098-T” from the menu on the left side of the screen.

If you need assistance obtaining your 1098-T for tax years 2017 forward, please contact TAB Service Company at 888-220-2540.

For 1098-T forms prior to tax year 2017, please email Student Business Services at sbsofc@ucr.edu with your full name, student ID and the applicable tax year.

International Students/No SSN

*If you are an international student without an SSN or have otherwise not provided your SSN to the University of California, Riverside, the temporary password will be 0000. Submitting this temporary password in the login screen will initiate a password reset process with your email on file.


1098-T FAQ's

Policies & Authorizations


Financial responsibility Agreement (FRA)


Release of Financial Information Authorization

Forms


Deferment of Fee Request


Loan Forms

Contract/Sponsor Payments

 

Sponsored students are those who are enrolled at UC Riverside and require UC Riverside to bill an outside agency for tuition and fees.

An outside agency could be a public or private sector sponsor including: military agency, educational institution, and international embassy.

Agency payments made directly to a student, or reimbursements to a student, are not considered third-party agreements. Student Business Services (SBS) prepares and sends bills for tuition and fees, maintains agency and graduate student third-party accounts, and handles all correspondence regarding third-party agreements. 

Responsibilities as a student with a third-party contract application: 

  • Students are required to submit a completed Deferment of Fee (DOF) form and the sponsor authorization letter every quarter.  Both documents must be received by first of the month prior to fee payment deadline for timely processing and to avoid late payment penalty fees. 
  • If your DOF form and sponsor authorization have not been received by first of the month prior to the fee deadline, you will risk the sponsor fee credit not being posted to your account. Which could result in you being assessed late payment penalty fees and/or being dropped from your enrolled classes.
  • Ensure that any remaining balance not covered by your sponsor is paid (by either you and/or your home department) by the Fee Payment Deadline. If you personally owe a portion of the balance due, it is your responsibility to review your dynamic bill via R’Web, student account, student account online. 
  • Invoices are billed after the add/drop date as noted on the campus academic calendar, https://registrar.ucr.edu/calendar#last_day_to. If your sponsor does not make payment by the appropriate billing deadline, the sponsor fee credit will be reversed, and a delinquent hold placed on your student account.
  • UCR does not provide student with ACH or Wire account information
  • It is the student’s responsibility to follow-up with their sponsor to ensure payment is made accordingly.

The sponsor authorization and your DOF form should be emailed to sbsofc@ucr.edu


There is no standard sponsor authorization form

For example, some agencies provide a letter on business letterhead stating what they are willing to pay. Others may provide a formal contract. Regardless of the format, all sponsor authorizations are considered contractual agreements, and the following information must be included in order for the request to be processed:

  • Student's name
  • Student's ID number (university ID)
  • Specific charges and academic quarters the sponsor will pay (Note: SBS will not bill your sponsor for books, parking, application fees, or late fees).
  • Sponsor billing address
  • Name, signature and contact information of person authorizing the contract
  • Sponsor email billing address
  • Purchase order number (for government contracts)
  • Remittance type (ACH/Wire/Check/GPC)

A sponsor fee credit should appear on your student account shortly following receipt of both required documents. The credit indicates that Student Business Services has posted a temporary credit on your behalf in anticipation of the receipt of funds from your sponsoring agency. The credit on your account does not mean that the university has received the actual payment.

A sponsor with a past due balance may have its billing privileges terminated. Students should be aware that they are ultimately responsible for any defaults in payments by the sponsoring agency.

Click the Fee Derferment Request link to obtain a blank DOF form.