Current Activity/Statement of Account
Why Do I Still Owe Payment?
Your CURRENT ACTIVITY is dynamic and displays what you currently owe. Your STATEMENT is static; it is a screenshot of your activity at a point and time.
When Should I Be Looking for Monthly Charges
Statements are generated on or about the 17th of every month. You will be notified via email when the new statement has been generated and is available. It is recommended that your review CURRENT ACTIVITY at least one-time per week for updates to your student account.
Payments are always due on the 15th of every month unless the 15th falls on the weekend; payment will be due the Friday before.
Why Am I Being Charged to Make a Payment?
A service fee is charged for all payments made via debit/credit card. Please refer to the PAYMENT OPTIONS for details.
Questions about Financial Aid?
To provide you the best answers, please direct questions about financial aid to: https://financialaid.ucr.edu/.
Why Did I Receive A Late Fee?
Payments are due on the 15th of every month. If the 15th falls on the weekend, the payment is due the Friday before. Please refer to your STATEMENT to review past due charges.
Student on DPP & Housing: "Why Do I Have a Late Fee if I Paid the Correct Amount?"
Your account will need to be reviewed. Email Student Business Services (SBS) at firstname.lastname@example.org or call (951) 827-3204.
I Can't Pay My Balance by The Due Date….What Can I Do?
You may be eligible for the Deferred Payment Plan (DPP) if your balance is specific to tuition/fee charges only. Log into your R’Web, Student Account Online, to see if you qualify.
Please note your account is subject to assessing additional late fees for missed payment deadlines. Please email email@example.com or come to HOSS for assistance.
Can You Waive My Late Fee?
Late fees are charged to the student account for payments received past the due date and are not generally waived. If you feel a late fee was charged to your account in error, you can email the Student Business Services (SBS) at firstname.lastname@example.org.
Fees Are Billed to My Account but My Financial Aid Is Not Updated?
Questions about Health Insurance/Waiver?
Submit all questions and health waiver form through the campus health website: https://studenthealth.ucr.edu/student-health-insurance-plan-ship.
What Are My Holds and How Do I Remove It?
- To review your hold and the resolution necessary to clear it log into your R’Web account, click holds, click resolution.
- Follow the resolution instructions
What kind of payments does the Cashier accept?
The Cashier’s office accepts cash, check, and money orders for in-person payments. Credit card payments must be completed online through R’Web by 4:00 pm.
To make a payment online go to your R'Web, click Student Account, Student Account Online.
In-Person cash/check payments must be made between 9:00AM-3:00PM. (The Cashier's office is closed from 12-1PM)
Can I Make An Overpayment and Hold That Remainder On My Account For Future Fees?
Overpayments are not accepted and cannot be held on the Student Account for future terms and/or charges. Overpyaments received by mail will be returned to the sender
I Want to Pay but I Don’t See the Charges on My Student Account.
Payments can only be made to accounts with posted charges. Overpayments are not accepted and cannot be held for future charges.
Why Can't You Provide me Infomation if I am the Parent?
- The university is subject to Federal Rights to Privacy Act (FERPA) and can only provide certain information to authorized users. Please refer to the Registrar’s website for detailed information and instructions on obtaining authorization. https://registrar.ucr.edu/resources/ferpa
Transcripts are processed by the Registrar and requested online. Visit the Registrar’s website for more information: https://registrar.ucr.edu/.
You can send an email to email@example.com or call (951) 827-7284
1098-T/ Taxpayer Relief Act
- To obtain your 1098-T form please visit www.tsc1098T.com.
- Your Student ID is required
- UCR Site ID - 11560
For security reasons, you will then be prompted to change your password. Enter your old password (last four digits of your SSN) and then enter a new password. The new password must be 7 characters and contain at least one numeric character, one upper case letter and one special character. NOTE: If you have previously logged into the system and created a password, the last four (4) digits of your SSN are no longer valid. If you do not remember your password, click the “Forgot Password” option for assistance.
Once you login to the website, you can access and print your 1098-T form by selecting “View/Print My 1098-T” from the menu on the left side of the screen.
If you need assistance obtaining your 1098-T for tax years 2017 forward, please contact TAB Service Company at 888-220-2540.
For 1098-T forms prior to tax year 2017, please email Student Business Services at firstname.lastname@example.org with your full name, student ID and the applicable tax year.
I haven’t received my refund check, what do I do?
Refund checks are processed once a week and mailed on Tuesday mornings to your local address on file. If you want your refund faster, we recommend you sign up for direct deposit.
My money hasn’t been direct deposited to my bank account?
Direct deposit are processed nightly. You will receive a notification once the funds have been approved and when to anticipate funds in your individual bank account.
My bank account is now closed, how will I get my refund?
If we already processed your direct deposit refund, SBS must receive the notification from the bank alerting us your account is closed. SBS can’t process a new refund until the money is returned. for details.
I signed up for the FASPay debit card. What’s next?
FSA Pay is pilot program offering an easy-to-use debit card to receive your financial aid refund. Most ideal for a student who does not have a bank account or seeking another option to receive their refund. Click on the link https://studentaid.gov/myfsapay for more details. for details.