University of California, Riverside

Student Business Services



FORMER STUDENTS: UC Student Loan Billing Servicer Changing Effective August 1, 2017


FORMER STUDENTS: UC Student Loan Billing Servicer Changing Effective August 1, 2017

The University of California (UC) is pleased to announce that it has engaged the services of Heartland ECSI, Inc. (ECSI) to replace Conduent [formerly ACS Education Service (ACS)] as the servicer for all of the University's campus-based student loans. This is a system-wide change impacting all University of California campuses.

ECSI will be responsible for sending borrowers student loan billing statements; processing student loan payments, forbearance, deferment, and cancellation request forms, and providing student loan account information. Please review the following two documents for important information related to this change and interruptions to service during the transition. To view a copy of the email announcing this change, CLICK HERE. For answers to frequently asked questions regarding this billing servicer change from Conduent/ACS to ECSI, CLICK HERE.

More Information 

General Campus Information

University of California, Riverside
900 University Ave.
Riverside, CA 92521
Tel: (951) 827-1012

Contact Information

Student Business Services
900 University Avenue

Tel: (951) 827-3204
Fax: (951) 827-3576
E-mail: sbsofc@ucr.edu

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